melodi69Privacy Policy
This page describes what we collect when you use melodi69 and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what we need to verify your account, process your payments, and deliver our service where local law permits.
Our commitment is transparency. We explain which data we hold, who may access it, how long we keep it, and what rights you have. If you have questions about your personal information on melodi69, our support team is available to help clarify our practices.
What We Collect on melodi69
We collect information in three categories: account details, payment data, and activity logs. When you register on melodi69, we ask for your name, email, phone number, and date of birth. We also collect identity documents—a national ID card or passport—to verify your account and comply with anti-money-laundering rules. This verification step is mandatory before you can deposit or withdraw funds.
Payment information includes your chosen method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, or e-wallet. We do not store your full card or wallet credentials; instead, we record transaction references, amounts, and timestamps. Our payment processors handle the sensitive data, and we receive only confirmation that a deposit or withdrawal succeeded.
Activity logs track your login times, game selections, and betting history. We use this data to detect fraud, enforce our terms, and improve your experience on melodi69. We also collect your IP address and device type to understand how you access our platform—whether on Android, iOS, or browser—and to flag unusual account behaviour.
KYC documents are encrypted
We encrypt all identity documents and store them separately from your account profile. Only our compliance team accesses them, and only to verify your identity or respond to legal requests.
How We Use Your Data
We use your information for four main purposes. First, account verification: we confirm your identity and address to prevent fraud and meet regulatory requirements in supported jurisdictions. Second, payment processing: we share your deposit and withdrawal requests with our payment partners to complete transactions via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your chosen bank.
Third, service delivery: we use your email and phone to send account notifications, deposit confirmations, and support responses. We may also contact you about account recovery if you lose access to melodi69. Fourth, compliance and safety: we analyse activity logs to detect suspicious patterns, enforce our terms of service, and report to authorities if required by law.
We do not sell your data to third parties. We do not use your information for marketing unless you opt in. We do not share your betting history or game preferences with advertisers.
Third-Party Processors
Our payment infrastructure relies on trusted partners. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those e-wallet providers receive your transaction details. When you transfer funds to a mobile banking, local payment, online payment, or e-wallet account, the bank processes your request. We do not control how these partners handle your data, but we require them to meet security standards.
We also use cloud servers hosted outside Indonesia to store encrypted backups of your account. These servers are located in data centres with strong privacy laws. Your data remains encrypted in transit and at rest, and only our authorised staff can decrypt it.
Your privacy on melodi69 is not negotiable. We design our systems to collect only what we need and protect what we hold.
Your Rights
You have the right to access, correct, or delete your personal data on melodi69. If you want to review what we hold about you, contact our support team with your account email. We will provide a summary of your information within a standard response window.
You can request that we update incorrect details—for example, if your phone number has changed or your address is outdated. You can also ask us to delete your account and associated data, though we may retain transaction records if required by law or to settle disputes.
If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority. Our services are available only where local law permits, and we comply with the privacy rules of the jurisdictions we serve.
Cookies and Tracking
We use cookies to keep you logged into melodi69 and to remember your preferences. These are session cookies—they expire when you close your browser. We also use analytics cookies to understand how users navigate our platform, which pages are most visited, and where we can improve the experience.
You can disable cookies in your browser settings, but this may affect your ability to stay logged in or access certain features on melodi69. We do not use tracking pixels or third-party cookies to follow you across other websites.
How Long We Keep Your Data
We retain your account information for as long as your account is active. If you close your account, we delete most personal data within a standard timeframe, except where we are required by law to keep records. Transaction histories and KYC documents may be retained for compliance purposes, typically for several years.
If your account is inactive for an extended period, we may archive your data but will not delete it without your request. You can contact our support team to ask about the status of your archived account.
Contact Us About Privacy
If you have questions about how we handle your data on melodi69, or if you want to exercise your rights, reach out to our support team. We are available to assist with privacy inquiries across multiple channels and languages. Our response window is standard for most requests.
Our services are available only where local law permits. We comply with the privacy and data protection rules of the jurisdictions we serve. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and have concerns about your account, our local support team can help.